{"id":1615,"date":"2020-09-18T05:29:29","date_gmt":"2020-09-18T05:29:29","guid":{"rendered":"https:\/\/brainvt.staging.dissenyweb.com\/?page_id=1615"},"modified":"2020-09-18T07:40:45","modified_gmt":"2020-09-18T07:40:45","slug":"support","status":"publish","type":"page","link":"https:\/\/www.brainvt.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;5&#8243; bottom_padding=&#8221;5&#8243; overlay_alpha=&#8221;100&#8243; equal_height=&#8221;yes&#8221; gutter_size=&#8221;0&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; style=&#8221;inherited&#8221;][vc_column column_width_percent=&#8221;100&#8243; position_horizontal=&#8221;left&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;100&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;100&#8243; mobile_width=&#8221;0&#8243; zoom_width=&#8221;0&#8243; zoom_height=&#8221;0&#8243; width=&#8221;1\/1&#8243; safe_padding=&#8221;yes&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_custom_heading heading_semantic=&#8221;h1&#8243; text_size=&#8221;h1&#8243; text_space=&#8221;&#8221; sub_lead=&#8221;yes&#8221; subheading=&#8221;&#8220;Online Technical Support&#8220; is a BrainVT service for installing, running or reinstalling the software.<br \/>\nOur Online\/Telephone technical support is free of charge for the BrainVT software professional and patient, provided that the hardware configuration meets the minimum system requirements for the software. This remote support allows us, with your previous authorisation, to operate your computer from our office, to solve any incidence with the software&#8220;.&#8221;]Support by remote connection[\/vc_custom_heading][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243;][vc_icon icon=&#8221;fa fa-whatsapp&#8221; icon_color=&#8221;color-128325&#8243; size=&#8221;fa-4x&#8221; heading_semantic=&#8221;h2&#8243; text_size=&#8221;h2&#8243; text_space=&#8221;&#8221; text_lead=&#8221;yes&#8221; text_reduced=&#8221;yes&#8221; title=&#8221;T. +34 620 367 495&#8243;]Support phone number[\/vc_icon][vc_button button_color=&#8221;accent&#8221; size=&#8221;btn-lg&#8221; radius=&#8221;btn-circle&#8221; border_width=&#8221;0&#8243; link=&#8221;url:https%3A%2F%2Fanydesk.com%2Fes%2Fdownloads%2Fwindows||target:%20_blank|&#8221;]DOWNLOAD ANYDESK[\/vc_button][\/vc_column_inner][\/vc_row_inner][vc_empty_space empty_h=&#8221;2&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;4&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column_inner width=&#8221;1\/2&#8243;][vc_icon position=&#8221;left&#8221; icon=&#8221;fa fa-clock2&#8243; icon_color=&#8221;accent&#8221; size=&#8221;fa-3x&#8221; text_size=&#8221;h4&#8243; text_space=&#8221;&#8221; align=&#8221;left&#8221; title=&#8221;Business Hours&#8221;]Monday to Friday<br \/>\nMornings from 9 am to 2 pm<br \/>\nAfternoons from 3 pm to 5 pm<br \/>\nJuly\/August from 9 am to 3 pm[\/vc_icon][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_icon position=&#8221;left&#8221; icon=&#8221;fa fa-desktop2&#8243; icon_color=&#8221;accent&#8221; size=&#8221;fa-3x&#8221; text_size=&#8221;h4&#8243; text_space=&#8221;&#8221; align=&#8221;left&#8221; title=&#8221;Connection&#8221;]You will need to have an internet connection, preferably optical fiber.[\/vc_icon][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;5&#8243; bottom_padding=&#8221;5&#8243; overlay_alpha=&#8221;100&#8243; equal_height=&#8221;yes&#8221; gutter_size=&#8221;0&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; style=&#8221;inherited&#8221;][vc_column column_width_percent=&#8221;100&#8243; position_horizontal=&#8221;left&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;100&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1615","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support - BrainVT<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.brainvt.com\/en\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - BrainVT\" \/>\n<meta property=\"og:description\" content=\"[vc_row row_height_percent=&#8221;0&#8243; 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